Shop Terms and Conditions

Last Updated: [04/29/2026]

All orders are subject to the following:

1. ARTWORK & APPROVALS
Client is responsible for final approval of all artwork, sizing, placement, and specifications. Once approved and/or in production, changes cannot be made.

2. PRODUCTION VARIANCE
Slight variations in color, size, placement, and finish are inherent to printing and embroidery processes and are not considered defects.

3. CLIENT-SUPPLIED ITEMS
All client-supplied garments are processed at the client’s risk. We are not liable for damage, misprints, or defects.
Optional 3% per-item premium transfers risk to us and must be requested prior to production.

4. GARMENT SUITABILITY
We are not responsible for issues related to the quality, condition, or compatibility of client-supplied items.

5. TURNAROUND & RUSH ORDERS
Standard turnaround times are estimates, not guarantees. Rush timelines may limit testing and increase risk of defects.

6. CLAIMS & DEFECTS
All claims must be made within 3 business days of delivery. No claims will be accepted after items are worn, washed, or altered.
Defects resulting from client-supplied artwork or embroidery files, including digitizing quality, stitch settings, or file limitations, are the responsibility of the client and are not eligible for refund or replacement.

7. PAYMENTS
Full payment (or agreed deposit) is required before production. Orders may be delayed if payment terms are not met.

8. OVER/UNDER RUNS
Due to production processes, quantities may vary by ±5%. Client will be billed accordingly.

9. CANCELLATIONS
Orders canceled after production has begun are subject to charges for work completed and materials used.

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Refund & Exchange Policy

Due to the custom nature of our work, all sales are final.

1. CUSTOM ORDERS
All decorated and custom-produced items are non-refundable and non-returnable unless there is a confirmed production defect caused by our process.

2. DEFECTS & CLAIMS
Any issues must be reported within 3 business days of delivery. Claims will not be accepted after items have been worn, washed, or altered.

3. RESOLUTION PROCESS
If a production defect is confirmed, we will determine an appropriate resolution, which may include repair, reprint, remake, or partial/full refund at our discretion.

4. CLIENT-SUPPLIED ITEMS
We are not responsible for replacing or refunding client-supplied garments unless the optional risk coverage (3% premium) was selected prior to production.

5. VARIATIONS
Minor variations in color, placement, and finish are normal and not considered defects.

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Delivery & Shipping Policy

Shipping and delivery dates are estimates, not guarantees.

Orders are typically shipped via standard (3-day) ground service unless otherwise specified. In cases of production delays, tight timelines, or rush orders, we may upgrade shipping methods (2-day or overnight) at our discretion to meet delivery needs.

Shipping costs are based on order size, weight, and destination. Tracking information will be provided once the order has shipped.

We are not responsible for delays caused by shipping carriers, weather, or circumstances beyond our control.

Signature confirmation may be required for high-value orders.